RETURNS

If your product arrives and you are not happy with it for any reason just let us know and we’ll do whatever we need to do to make it right.

You can return any new and unused item directly to us at the address below within 30 days of delivery and we will issue a full refund of your purchase price to your original payment method.

If your items have been used (even for a single ride) or show any signs of wear including fitting, scuffing, smells, dirt etc. then we cannot accept a return. In this case we recommend you hit your favourite forum, local riding group or Ebay. We’re pleased to say that our products seem to hold an excellent secondhand value.

 

Return Shipping

Before you ship anything back to us you will need a returns number.

  • You can provide this by filling in the returns form that was sent with your order and sending it back to us with your gear.
  • Alternatively, you can get your number online by logging into your account and selecting ‘Returns’ in the left hand screen column and following the instructions.
  • Or you can call us to let us know your products are on their way back and we’ll give you your number over the phone.
  • Once you have a returns number please also remember to let us know WHY you are returning your item e.g. for a refund or to swap for a different size.

If you do not supply a returns number with your items we will do everything we can to identify you and the actions you require us to take, but cannot take responsibility for any delays or problems with your return.

We recommend you use a tracked courier to return any goods to us and all shipments must be prepaid, any shipments sent ‘Cash On Delivery’ will be refused. Adventure Spec can only take responsibility for any returned goods after they arrive at AS premises and have been signed for.

You can email us on:

usasupport@adventure-spec.com

You can call us on:

1 720 360 0595

You can ship returned items to us at:

Adventure Spec LLC

3270 Fillmore Ridge Hts Unit C

Colorado Springs

CO 80907

 

Adventure Spec LLC can not be held responsible for any packages lost during shipment.

 

Refund Policy:

All returned products must be in ‘as new’ condition and include the original box and packaging with all tags included.

When we receive your returned item we will check it over within 48 hours and assuming all is well we will credit the purchase amount to your original payment method (this can take upto 10 working days to appear depending upon your payment card ).

You are responsible for all shipping costs associated with getting your order back to our warehouse at the address below

 

Exchanges

If you need a fast exchange the quickest way is to get a returns number for your existing product, ship it back to us and then immediately order a fresh item. This will reserve your new product from our stocks and ensure you get your new gear as soon as possible.

If you can wait a few days then we recommend that you get a returns number and let us know that you’d like to exchange your item and why (e.g. I have a medium sized jacket and I’d like to swap it for a large please). Then ship it to us and as soon as the item arrives we will dispatch a new item to you AT OUR POSTAGE COST using our standard tracked postage service.

Please note that you are still responsible for your return shipping costs to AS USA.

 

Order Cancellation

If you decide to change your mind about an order let us know as fast as you can. We try to get many orders out the same day and aim to turn around orders very quickly.

To check if your order can be cancelled please check the order status on your shop account. Once the order status changes to ‘PROCESSING’ it cannot be cancelled.

 

Item Specific Information

Clothing

Please ensure that all returned clothing is packed in its original garment bag or equivalent plastic protection bag and includes all original tags. The plastic cover is an important part of protecting the clothing during transit and anything sent without this often arrives in a damaged condition.

Unused items that are returned with missing or damaged packaging, tags or hangers may be returned to the customer or subjected to a processing fee up to 25% of the value of the item cost. This cost will be based upon the price to return the item to a full MSRP saleable condition.

Electronics, Tools, Tires and Hard Parts

Any tire that shows attempted fitment is non-returnable

Any tool that has been opened and shows any sign of use is non-returnable

Any part that shows signs of attempted install is non-returnable

Any electronics with a broken manufacturers seal is non-returnable

Damaged Items

If you are unlucky enough to receive any damaged items please let us know as soon as possible. If you can please take any pictures of the damage and of the packaging as the item arrived with you. All damaged item claims are dealt with through our shipping carriers UPS and USPS. We will do our best to help you with your claim. You may need to be patient with this, unfortunately claims can sometimes take to longer resolve than any of us would like.